Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How do I know which size will fit me best?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a favorite garment from your closet and comparing it to our charts for the most accurate fit.
What is your return policy for apparel?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the garment is in its original packaging.
How long will it take for my order to ship?
Orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs fees, duties, or import taxes incurred upon delivery.
How should I care for my Critical Role clothing?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat. For best results, turn garments inside out before washing.
Can I change or cancel my order after it has been placed?
Once an order is placed, it immediately enters our fulfillment queue. We can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.